Support
Speak to FarmShift about access, plans or product support.
Product support
Direct access
New farms request access directly through the form on the home page. Trial setup, debit order details, package changes and cancellation requests are handled by FarmShift support.
Protect your account
Never email a password, four-digit PIN, recovery code or authentication token. FarmShift support will never ask you to send these secrets. If someone asks you for them, stop and contact us on the number above.
What support covers
We help with access, sign-in, PIN recovery, device and member limits, package questions, billing arrangements, cancellation, exports and questions about how a FarmShift tool works. We cannot enter figures on your behalf, verify the accuracy of records your farm captured, give financial, tax, agronomic, veterinary or legal advice, or repair third-party hardware, printers, scanners or networks.
Response times
We aim to answer within one working day, Monday to Friday. Account lockouts and suspected security problems are treated first. Weekend and public holiday messages are answered on the next working day. Response times are targets, not guarantees.
Report a problem fast
If records look wrong or missing, a device you do not recognise has access, or you think someone else used your login, contact us immediately and do not keep working in that area. Send the date, time, farm name and what you saw on screen, so we can trace it. Keep your own exports up to date as a safeguard.
Service interruptions
Weather, market, mapping, email and hosting information comes from outside suppliers, so it can be delayed or unavailable. FarmShift never fills in missing values. During an interruption, check conditions and figures at the source before you act on them.